IT support and outsourcing
Managed IT support
User support, workstation maintenance, inventory, updates, and scheduled remote work or site visits.
Discuss your IT environmentManaged IT services Morocco
Managed IT services for small and medium-sized businesses in Morocco.
DarnaCloud provides IT support, backup, infrastructure, and digital projects for small businesses throughout Morocco. Services are delivered remotely or on site, with location and scheduling agreed in advance.
- Written scopebefore work begins
- Accounts and dataunder client control
- Remote or on siteacross Morocco, within the agreed scope
- Founder experienceapproximately five years
Six areas of expertise
Structured IT support built around your priorities.
DarnaCloud brings six complementary services together. Every engagement starts with an assessment and a written scope, then proceeds according to the approved quotation.
Backup and recovery
Managed backup
Data inventory, documented configuration, job monitoring, and planned recovery exercises.
See the backup approachInfrastructure
Hardware installation and configuration
Selection, installation, configuration, and documentation of workstations, networks, Wi-Fi, NAS devices, and small servers.
Describe your requirementsOnline presence
Website creation and maintenance
Design, launch, and maintenance of fast mobile websites. The client retains ownership of the domain, accounts, and content.
Tell us about your websiteBusiness applications
Business software hosting
Odoo, CRM, or document management. Software, architecture, hosting, access, and backup are scoped before implementation.
Assess your business software needsTechnical review
IT audit and compliance readiness
Inventory, practice review, identification of technical gaps, and a prioritised action plan. This service is not legal advice or certification.
Request an IT auditWhy DarnaCloud
Your IT environment works as one system.
A failed workstation can expose an incomplete backup. New software may require more storage, a different network, or new access controls. DarnaCloud connects these issues and addresses each priority within a documented scope.
- 01
Understand the business
Technology is selected according to the work it needs to support.
- 02
Work by priority
The first engagement addresses a specific need using agreed criteria.
- 03
Document every change
Access, configuration, responsibilities, and the next review remain clear.
Who we help
Structured technical support for small businesses.
DarnaCloud primarily works with teams of 2 to 50 people, with or without an internal IT resource. The engagement depends on the systems, access, data, and level of support required.
Common situations
- Manual backups or recovery that has never been tested
- Recurring workstation or network incidents
- Opening or modernizing an office
- Records scattered across paper, spreadsheets, and messaging apps
Business profiles
- Medical, accounting, and legal practices
- Agencies and professional services firms
- Pharmacies and organized retailers
- Small industrial businesses
How an engagement works
Four steps, each ending with a clear decision.
Every engagement is sized according to the environment we observe. The quotation states the workload, exclusions, responsibilities, and price.
- 01
Assessment
Business, team, data, equipment, and the most urgent issue.
- 02
Scope and quotation
Included work, responsibilities, required access, and pricing.
- 03
Implementation
Work is completed within the agreed scope and tracked against defined criteria.
- 04
Report
Outcome, relevant configuration, observed gaps, and the next decision.
Local backup first
Primary data stays within the business.
The architecture prioritizes a local copy on equipment controlled by the client. An encrypted secondary copy can be added according to risk, budget, and the agreed scope.
A solution adapted to your environment.
The solution is selected after inventory, based on the systems to protect, data volume, recovery needs, security, and operational constraints.
- Working data stays on the company’s systems.
- The local copy stays on equipment controlled by the client.
- The secondary copy is optional, encrypted, and defined in the contract.
- Recovery is handled as a separate exercise.
01
Working dataCompany workstations, server, NAS, or business application
client site
Scheduled backup
02
Local copyEquipment selected and controlled by the client
local base
Option based on scope
03
Encrypted secondary copyLocation defined before activation
optional
This diagram illustrates a typical architecture, adapted after assessing the client environment.
Verify recovery
A completed job does not prove that files can be recovered.
- 01
Back up
Check sources, volume, duration, and job result.
- 02
Verify
Review alerts, record errors, and confirm that the expected scope is present.
- 03
Recover
Plan a separate exercise, measure the observed time, and document any gaps.
About
Experience rooted in infrastructure and data management.
DarnaCloud is led by an engineer based in Morocco with approximately five years of professional experience in data management, backup and recovery, Linux, Windows Server, VMware, Veeam, and Veritas NetBackup.
This experience guides a practical approach: assess the current environment, document decisions, and define the scope of every intervention precisely.
Frequently asked questions
Clear answers before we begin.
Scope, data, tools, price, and responsibilities are documented before every engagement.
What services do you provide?
DarnaCloud provides managed backup, IT support, website creation and maintenance, hardware installation, business software projects, and technical IT audits. Every requirement is scoped and priced before work begins.
Where does the primary data stay?
On the company’s systems. A local copy can be stored on equipment controlled by the client. An encrypted secondary copy is added only when required and included in the contract.
Do you verify recovery?
Recovery verification is organised separately from the backup job. Its scope, frequency, and criteria are agreed with the client, and observed results are documented.
Which backup solution do you use?
The solution is selected after inventorying the systems that need protection. Recovery, monitoring, security, cost, and operational workload all inform the decision.
Do you provide on-site support?
Yes. Remote support is available throughout Morocco. On-site visits are arranged according to the location, travel requirements, schedule, and agreed scope.
How do you set the price and scope?
Pricing is set after assessment. The quotation lists equipment, users, included tasks, exclusions, and responsibilities.
Who owns the accounts, domains, and data?
The client does. Accounts used for email, hosting, domains, and business tools remain under client control, with required technical access clearly defined.
Can you deploy Odoo, a CRM, or document management?
Yes, following an assessment. DarnaCloud scopes the process, data, software, architecture, access, and backup before implementation.
Does an audit guarantee compliance with Morocco’s Law 09-08?
No. A technical review can identify gaps and prepare an action plan. It is not legal advice, certification, or a data protection officer service.
First conversation
Let’s discuss your IT environment.
Remote support throughout Morocco, with on-site visits arranged according to location and schedule.
To prepare the conversation, tell us:
- what your business does and the size of your team;
- which equipment or services are involved;
- which issue needs attention first.